FAQ

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Payment

Go to the checkout page, follow the steps and fill in the necessary information. There are “use coupon code” and “use credit” buttons on the order summary section.

To use coupon code, click on “Use a Coupon code” and enter the coupon code you have in the blank column. Don’t forget to click on “Use Coupon” to continue the order.

It depends on your payment method. If you are paying for your order with an international bank card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge foreign conversion fees. Please contact your bank or credit card issuer for any questions regarding these fees. Extra charges will not be shown on your online order, and COLAMY does not take any responsibility for extra charges incurred while making payments with international bank cards.

COLAMY can only arrange shipment after the eCheck has cleared, which can take up to 3-6 business days. Please contact PayPal to determine when the payment will clear.

If your payment has been declined, you will need to place your order again. We’re not able to reinstate an order once the payment has been declined. To help ensure your order is not declined when placing a new order we suggest checking the following:

1) Your order information (eg. phone number, email address) before submitting your order; if you are shipping to a business address, make sure to put your name on the order.
2) Card details to make sure the information is correct, e.g. the expiry date and your billing address.
3) Enter the correct security code - that's the three digit number on the backside of your card.
4) Your card issuer may have declined your payment. As they don't tell us the reason for this, it's best to check with them.

If you have checked all of the above, try paying with another card or with another form of payment.

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

We understand the importance of security in online transactions. COLAMY takes all necessary security measures to protect your credit card and other confidential personal information. COLAMY does not share this information to any outside organizations.

Shipping

Free domestic ground shipping for destinations within the contiguous United States(48 States).

Please allow up to 2 business days to process an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered. But sometimes, for reasons beyond our control, we will make notes about the estimated shipping time on the product pages.

Yes! You can find your tracking number by checking your emails for order notifications from our website, or by logging into your account and viewing your order for the latest tracking information. If you find your order has not been delivered in this time window, please email us at support@colamychair.com with your order number so we could further assist you.

If your tracking number doesn't work, it could be that your shipping hasn't been picked up yet by the courier or the courier has not scanned it as received.

We may ship your order to you in multiple boxes or via multiple carriers due to:
The order size - large orders often are split into multiple boxes for more efficient delivery.
The chair's storage location - some chairs will come to you from our different warehouses.

No, our chairs will arrive with easy-to-follow assembly instructions. Our COLAMY chairs can be easily assembled within a couple of minutes! If you run into any issues during the assembly, please do not hesitate to drop us an email at support@colamychair.com and our support team will do their best to help you.

While we designed COLAMY chair to be durable, that doesn't mean you should abuse it or neglect taking care of it. If there are stains on the surface of the chair, apply some polish on a soft towel and rub the stains until they dissolve. Do not apply the polish directly to the chair.